Member Spotlight 

Each month we profile four of our members so that you can find out a little more about everyone in Women that Connect. 

Jacqui Womersley 

What do you do, and how long have you been in business? 
We are a printing company with ‘extras’! We opened for business on 8th August 1988 and have embraced all the challenges and changes in technology for the last 30 years. 
 
Why did you create The Practical Printer? 
At the time the name differentiated us and said exactly what we did. However, it falls short of that now as we are more than just ink on paper and have been for some years. 
 
What do you think has been your biggest achievement since launching your business? 
Learning new technology and sticking to our core values. 
 
Is there something most people don’t know about you? 
Not really… maybe that I have run a number of half marathons. 
 
Is there a single person who you have learned the most from in your life? If so, what did they teach you? 
No! I have learned so much from many but my learning journey started with my parents! Both taught me my values which I am grateful for. Neil (hubby and joint director), that’s a bit obvious I know, but we have loved, laughed and tolerated each other through the highs and lows. My children! They remind me how lucky I am and how good life is. 
 
If you could have dinner with one living or non-living person, who would it be and why? 
I find it hard to pick one person – there are far too many super-amazing people. I love the Women that Connect monthly meetings because we have dinner with many inspirational and interesting ladies – whats more it’s fun. That ticks all of my boxes!! 
 
What is your favourite film of all time? 
This is difficult as I associate films with people/events. I prefer ‘fun’ and ‘feel good’ movies, Bridget Jones – it’s a classic. I remember being given the book by Neil – then a couple of years later I went to see it with a good friend, who introduced me to Bailey’s ice cream and warm chocolate sauce! Most of the Harry Potter movies – read the books with our children and we all went to the cinema to see them too. Fantastic memories. 
 
What is your best advice for people starting out in business? 
Do your research – listen to your clients/potential clients and develop your business around their needs – this should give you your USP! Never be afraid to put an honest price in. Embrace technology and social media. Love what you do and make it fun. It will get you out of bed every day, even when you are exhausted. 
 
What's next for you and your business? 
Continue as we are working with businesses of all sizes, but also developing online products – business to consumer – gift ideas etc. 
 
Clare Farrell
 
 

Kerrie Summers 

What do you do, and how long have you been in business? 
I am an interior designer who specializes in Bathrooms and Kitchens. We design, supply and install. Most bathrooms can be installed in 5 days subject to quotation. We have been established over 10 years. 
 
Why did you create Swan Bathrooms & Kitchens? 
Swan because they are beautiful, elegant and gracious just like how our installations will look if you choose us to install. 
 
What do you think has been your biggest achievement since launching your business? 
The past couple of years have been very stressful since the passing of my husband Mark. At times I could have given up, therefore my biggest achievement is keeping my business and continuing to grow it. 
 
Is there something most people don’t know about you? 
Whilst stopping in a hotel in Coventry a few years ago I was locked out of my hotel room naked!! I’m sure there is probably some CCTV of it. Ha Ha. 
 
Is there a single person who you have learned the most from in your life? If so, what did they teach you? 
My grandma had so many sayings which I tend to respect now, but most of all she taught me to treat others how I would like to be treated and have respect. 
 
If you could have dinner with one living or non-living person, who would it be and why? 
Don’t think I need to answer this question. Obviously my husband Mark. 
 
What is your favourite film of all time? 
There are so many but one which stands out is The Green Mile. 
 
What is your best advice for people starting out in business? 
The best advice I can give is plan and try and don’t give up on hurdles, learn from them and try again. 
 
What's next for you and your business? 
Well this year is a big year as it is our 10 Year Anniversary. We are having our showroom refitted and having an open day on 14th June. All are invited. 
Louisa Sando Patel
 
 
 
 
 
 
 
 
 
 
 

Clare Kitchener 

What do you do, and how long have you been in business? 
I am an Account Executive dealing with all types of general commercial insurance, working for BHIB Insurance Brokers in Leicester (at Grove Park, next to Fosse Park). My career in insurance began in 1990 at a national insurance brokers called the Willis Group, in one of their London offices, and I have always worked as an insurance broker. 
 
How did BHIB Insurance come about? 
Our company name of BHIB was formed in June 2016 following a rebrand. The original company - Brett & Randall (B&R), a long-standing Leicester insurance broking company, in 2013 purchased O’Connors, a Northampton based insurance brokers. In 2014 B&R purchased another well-known Leicester insurance brokers – Fehnert plc, based in Market Harborough. 
 
The rebrand in June 2016 brought together the 3 great names of Brett & Randall, Fehnert plc and O’Connors into our collective name of BHIB. 
 
In the background, B&R had been one of the founding members of “Brokerbility” which is a network of 30+ likeminded, professional brokers who place in excess of £500m premium into the 
Insurance Market. BHIB remains very much at the heart of the group to this day. Brokerbility believes in giving support and a voice to the independent professional broker. 
 
What do you think has been your biggest achievement since joining the business? 
I am merely an employee, unlike some of you wonderful and brave ladies who have struck out on your own, so this is a tricky question to answer. I would say that one of the things that I am most proud of is my client retention levels. I work extremely hard and always put my clients first, I am very fastidious and I do believe the devil is in the detail! I have got some extremely loyal clients who, hopefully appreciate my efforts and understand that I’m always on their side! 
 
Is there something most people don’t know about you? 
Not really … I’m a bit of an open book really. I wear my heart on my sleeve but I can be feisty when the situation calls for it! I am extremely honest and woe betide my kids if they tell lies! 
 
Is there a single person who you have learned the most from in your life? If so, what did they teach you? 
There’s lots of people that I’ve met over the years, that I don’t particularly want to emulate and I’m sure that we all could say this! Just one piece of advice that I got from my mum very early on has stayed with me though … “develop some charm!” As a stroppy moody teenager, I had no idea what she was trying to say, but I understand now. It’s far better to be pleasant, helpful and gracious from the start, especially in a potentially confrontational and explosive situation. If the “nice approach” does not work initially, then perhaps some assertive escalation may be needed, but always start off being nice! 
 
If you could have dinner with one living or non-living person, who would it be and why? 
Amy Winehouse. I absolutely loved her and was lucky enough to see her at Glastonbury in 2008. She was so talented but by her own admission that “devil on her shoulder” consumed her. 
 
What is your favourite film of all time? 
I have a constantly revolving list of “top 10’s” as I absolutely love films, however my constant number 1 is “The Usual Suspects”. 
 
What is your best advice for people starting out in business? 
I have never started my own business, but I would have thought the same skills/qualities that you need in all business relationsips: Listen to and understand your clients needs, be honest and have integrity, work hard and have the right attitude! 
 
What's next for you and your business? 
Although I’ve always been a member of the local Insurance Institute, I’ve recently accepted the role of Sponsorships Secretary, which involves speaking to other financial services firms in Leicestershire to gain support for our annual dinner and other events in our calendar. I am also assisting on a project called “Discover Risk” to try and encourage apprentices to the insurance industry and raise awareness of the huge number of varied roles and interesting career choices that are available. Possibly something to do with being a mum, but I really feel that it is vital to spread the word about our industry and ensure that we engage our younger generation to all the opportunities that there are. 
 
Lisa Bacon
 
 
 
 
 
 
 
 
 
 
 
 

Debbie Heron 

What do you do, and how long have you been in business? 
I own and run Roundabout Hinckley magazine which I launched 10 years ago and also Roundabout the Villages which I launched 4 years ago. 
 
Roundabout Hinckley and Roundabout the Villages are local magazines serving the local community. What makes us unique from other local publications is EXCLUSIVITY to our advertisers. This means only ONE type of any business can advertise in our magazines at any one time therefore blocking out their competitors. We only accept high quality businesses as it is very important to me that our readers can trust the businesses who advertise with us to ensure they deliver a high quality service. 
 
We create brilliant advert design for our customers and along with the advertising in the magazines we also have many articles along with local community and charity news and information. We deliver the magazines every two months and to a total of 20000 homes in Hinckley and the surrounding villages. 
 
We also offer a reliable bespoke leaflet delivery service. 
 
Why did you create Roundabout Hinckley & Roundabout the Villages? 
Originally, I thought Roundabout Hinckley would cover magazines being delivered in and around Hinckley. I thought that if I expanded the magazine it could also mean around Hinckley. However once Roundabout the Villages was conceived it seemed to make more sense to personalise it to the Villages. 
 
What do you think has been your biggest achievement since launching your business? 
Creating and maintaining a good reputation. I am passionate about customer service and helping business owners and believe it is all about helping and supporting each other whether or not an actual customer of mine. 
 
Is there something most people don’t know about you? 
I was involved in running the market research and tasting sessions for what became HobNobs. I will never forget asking people about the dunkability of various biscuits. I am sure they thought we were mad! But dunkability was important for these biscuits. 
 
Is there a single person who you have learned the most from in your life? If so, what did they teach you? 
A wise person many years ago said to me “what’s the worst that can happen"? I have always remembered that and live by that in both personal and business. 
 
If you could have dinner with one living or non-living person, who would it be and why? 
My lovely Dad. I lost him over 6 years ago and just one more conversation would be great. I miss his wisdom, encouragement and belief in me. 
 
What is your favourite film of all time? 
An Affair to Remember. I am an old romantic and love a happy ending. Gets me every time I watch it when Cary Grant’s character thinks Deborah Kerr character didn’t show up to their special date because she had changed her mind. However, it is for a completely different reason. I loved that they used a clip of it in Sleepless in Seattle too and Meg Ryan’s client loved the film too. 
 
What is your best advice for people starting out in business? 
It is never easy and don’t give up at the first hurdle and truly believe in yourself. 
 
What's next for you and your business? 
Enjoying celebrating the Fourth Year Anniversary of Roundabout the Villages and also the Tenth Year Anniversary of Roundabout Hinckley later in the year. We are also looking at further expansion and offering some new services so watch this space. 
 
Gerri Moore
 
 
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